Refund policy

We want you to feel confident in every Gymora purchase. If something isn’t right with your order, we’re here to help.

Returns may be requested within 30 days of delivery.

To be eligible for a return, items must be:

Items that have been worn, washed, altered, or damaged after delivery may not be eligible for return.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.

Please include your order number, a brief description of the issue, and clear photos of the item so we can assist you as quickly as possible.

If the issue is confirmed to be a manufacturing or fulfillment error, we’ll work with you to provide an appropriate replacement or refund.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Please contact us before sending a return. Returns sent without prior approval may not be accepted.

Once your return has been received and approved, your refund will be issued to the original payment method.

Please allow additional processing time for the refund to appear in your account depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

For health, hygiene, and product-quality reasons, certain items may be considered final sale. This may include:

These items are only eligible for a refund or replacement if they arrive damaged, defective, or incorrect.

We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately.

Once an order has entered production or fulfillment, we cannot guarantee that it can be changed or canceled.

If you believe your package has been lost in transit, please contact us as soon as possible with your order number.

We’ll work with the shipping carrier and our fulfillment partner to investigate the issue and determine the appropriate resolution.

To start a return or report an issue with your order, contact us at:

GymoraSupport@gmail.com

Please include your order number in your message so we can assist you faster.

GYMORA — Now. Or Never.

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