Frequently asked questions
Is Gymora True to size?
What Size Should I Order?
Finding the right fit matters. Because Gymora offers different styles and fits, sizing may vary slightly between products.
Find Your Fit
We recommend checking the size chart provided on each product page before placing your order. For the most accurate fit, compare your measurements with the measurements listed in the product’s size guide.
Between Sizes?
If you’re between two sizes:
- For a more fitted look: Choose the smaller size.
- For a relaxed or oversized look: Choose the larger size.
For products specifically labeled Oversized, Slim Fit, or Relaxed Fit, we recommend reviewing the product description for additional fit information.
Need Help?
Still unsure about your size? Contact us at GymoraSupport@gmail.com and we’ll be happy to help you find the best fit.
GYMORA — Now. Or Never.
How do returns work?
Returns & Refunds
We want you to feel confident in every Gymora purchase. If something isn’t right with your order, we’re here to help.
Returns
Returns may be requested within 30 days of delivery.
To be eligible for a return, items must be:
- Unworn and unused
- Unwashed
- In their original condition
- Free from stains, odors, or damage
Items that have been worn, washed, altered, or damaged after delivery may not be eligible for return.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery.
Please include your order number, a brief description of the issue, and clear photos of the item so we can assist you as quickly as possible.
If the issue is confirmed to be a manufacturing or fulfillment error, we’ll work with you to provide an appropriate replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Please contact us before sending a return. Returns sent without prior approval may not be accepted.
Refunds
Once your return has been received and approved, your refund will be issued to the original payment method.
Please allow additional processing time for the refund to appear in your account depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Non-Returnable Items
For health, hygiene, and product-quality reasons, certain items may be considered final sale. This may include:
- Underwear and other intimate apparel
- Socks
- Final sale or clearance items
- Gift cards
- Personalized or customized products
These items are only eligible for a refund or replacement if they arrive damaged, defective, or incorrect.
Order Changes & Cancellations
We begin processing orders as quickly as possible. If you need to change or cancel an order, please contact us immediately.
Once an order has entered production or fulfillment, we cannot guarantee that it can be changed or canceled.
Lost Packages
If you believe your package has been lost in transit, please contact us as soon as possible with your order number.
We’ll work with the shipping carrier and our fulfillment partner to investigate the issue and determine the appropriate resolution.
Contact Us
To start a return or report an issue with your order, contact us at:
GymoraSupport@gmail.com
Please include your order number in your message so we can assist you faster.
GYMORA — Now. Or Never.
When will I get my order?
When Will I Get My Order?
We know you’re excited to receive your Gymora gear. Delivery times depend on the product, fulfillment location, and shipping method selected for your order.
Estimated Delivery Times
For orders shipping to the United States:
- U.S.-fulfilled items: Approximately 3–5 business days
- Internationally fulfilled items: Approximately 7–14 business days with our primary shipping options
- Some economy shipping methods may take longer.
Please note that these estimates refer to shipping time after your order has been fulfilled and shipped.
Tracking Your Order
Once your order ships, you’ll receive tracking information so you can follow your package throughout its journey.
Please Note
Delivery times are estimates and may occasionally be affected by carrier delays, holidays, peak seasons, weather, destination restrictions, or other circumstances outside of our control.
If your order contains multiple products, items may be fulfilled from different locations and arrive in separate packages.
GYMORA — Now. Or Never.
Where are your products manufactured?
Where Our Products Are Made
At Gymora, we believe in being transparent about where and how our products are made.
Manufacturing
Our apparel is produced through carefully selected manufacturing partners located internationally, including facilities in China and the United States, depending on the product.
Fulfillment
Depending on product availability and your delivery location, your order may be fulfilled from either a U.S. or international fulfillment center.
Because some products are fulfilled from different locations, items within the same order may occasionally arrive in separate packages.
Our Commitment
Regardless of where a product is manufactured or fulfilled, our goal is to provide Gymora customers with apparel that meets our expectations for quality, comfort, fit, and performance.
We continually evaluate our products and manufacturing partners as Gymora grows.
GYMORA — Now. Or Never.
How much does shipping cost?
Shipping Costs
We believe shipping should be simple and transparent. Your exact shipping cost will always be displayed at checkout before you complete your purchase.
How Shipping Is Calculated
Shipping costs may vary based on:
- The items in your order
- Your delivery location
- The number of items ordered
- The selected shipping method
- The fulfillment location of your products
Multiple Items
When ordering multiple products, additional shipping costs may apply. If products are fulfilled from different locations, your order may also arrive in separate packages.
Your Final Shipping Cost
There are no surprises—your total shipping cost will be calculated and clearly displayed at checkout before payment.
Any free or discounted shipping promotions available at the time of your purchase will also be automatically reflected at checkout.
GYMORA — Now. Or Never.
What is Gymora's Privacy Policy?
Privacy Policy
Last Updated: August 13, 2026
At Gymora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Gymora (“Gymora,” “we,” “us,” or “our”) collects, uses, and shares information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Information We Collect
Depending on how you interact with Gymora, we may collect information such as:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Order and purchase information
- Payment information
- Customer service communications
- Device and browser information
- IP address
- Website activity
- Cookies and similar technologies
Payment information is generally processed securely by our payment providers rather than stored directly by Gymora.
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments
- Provide shipping and tracking updates
- Communicate with you about your order
- Provide customer support
- Process returns and refunds
- Improve our website, products, and services
- Detect and prevent fraud or unauthorized activity
- Send marketing communications when permitted
- Measure the effectiveness of our marketing and advertising
- Comply with applicable legal obligations
How We Share Your Information
We may share personal information with trusted service providers when necessary to operate Gymora and provide our services.
These may include:
- Our e-commerce platform
- Payment processors
- Manufacturing and fulfillment partners
- Shipping and delivery providers
- Email and customer communication services
- Website analytics providers
- Advertising and marketing platforms
These providers may process your information according to their own privacy practices and applicable laws.
We may also disclose information when required by law or when reasonably necessary to protect Gymora, our customers, or others.
Manufacturing & Fulfillment
Gymora works with third-party manufacturing and fulfillment partners to produce and deliver certain products.
Information necessary to fulfill your order, such as your name, shipping address, phone number, and order details, may be shared with these partners for production, fulfillment, and delivery purposes.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to operate the store, remember your preferences, understand how customers use our website, and improve your shopping experience.
Depending on the services enabled on our website, cookies may also be used for analytics and personalized advertising.
You may be able to manage certain cookie preferences through your browser or through privacy controls made available on our website.
Marketing Communications
If you choose to receive marketing communications from Gymora, we may send you information about new releases, promotions, restocks, and other brand updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Your Privacy Rights
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Obtain a copy of certain information
- Withdraw consent where applicable
- Opt out of certain uses or disclosures of personal information where required by law
To submit a privacy request, contact us using the information provided below.
Data Security
We take reasonable measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no online system or method of electronic storage can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, comply with legal obligations, resolve disputes, and protect our legitimate business interests.
Children's Privacy
Gymora is not intended for children under the age required to independently consent to the collection of personal information under applicable law.
We do not knowingly collect personal information from children in violation of applicable law.
Third-Party Links
Our website may contain links to third-party websites or services. Gymora is not responsible for the privacy practices, content, or security of websites operated by third parties.
We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, services, or legal requirements.
When changes are made, we will update the “Last Updated” date at the top of this policy.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or would like to submit a privacy request, please contact us:
Gymora
Email: GymoraSupport@gmail.com
Website: https://gymoranowornever.myshopify.com
Business/Mailing Address: 47675 Cooper Foster Park Rd.
GYMORA — Now. Or Never.